Your Questions, Gently Answered

Sign up with your email, create your profile, and you'll instantly get access to calming, cozy activities — all at no cost.

Not at all. Just open your browser and enjoy — it works seamlessly on phones, tablets, and desktops.

Yes! Many games include step-by-step prompts or visual cues to help you ease into play.

Absolutely. From profile icons to display names, your settings are fully customizable.

Visit your account settings and follow the steps to make changes safely.

Yes — you can pause your activity anytime, or message us to temporarily deactivate your profile.

Relaxing puzzles, light strategy games, memory challenges, and other stress-free options designed for slow-paced fun.

Yes, join social spaces or play solo — the choice is yours.

No — all activities are designed for pure enjoyment and are fully free to access.

Cozy Points are in-game tokens used to unlock features and explore more — they're not linked to real-world payment.

You'll earn them automatically by playing regularly or participating in group sessions.

No — they are for use only within Cozy Play Room and can't be exchanged.

Try a browser refresh or restart. Still need help? We're just a message away.

Use any modern browser — Cozy Play Room works on most phones, tablets, and computers.

Log in to your account again — your play history is saved securely.

Yes, your data stays private and protected — always.

Only public display names are visible. Your personal information remains hidden.

Use our built-in playtime reminders and don't hesitate to take breaks.

Email hello@cozyplayroom.com or use live chat on the website.

We're online Monday–Friday from 9:00 AM to 7:00 PM EST, and weekends 11:00 AM – 4:00 PM EST.

Yes! We aim to reply promptly and make sure you feel supported.